Frequently Asked Questions

What is soft washing and how is it different from pressure washing?

Soft washing is a gentle cleaning method that uses low-pressure water combined with specialized cleaning solutions to remove dirt, mold, mildew, and other contaminants from surfaces. Unlike traditional pressure washing, which relies on high-pressure water that can damage delicate surfaces, soft washing is safe for roofs, siding, and other sensitive materials while still delivering exceptional cleaning results.

What areas in Hampton Roads do you serve?

Soft Wash Mafia proudly serves the entire Hampton Roads area, including Virginia Beach, Norfolk, Chesapeake, Newport News, Portsmouth, Hampton, and surrounding communities. We’re your local exterior cleaning experts, and we understand the unique challenges that coastal Virginia properties face with humidity, salt air, and seasonal weather.

How often should I have my home’s exterior cleaned?

For optimal results and property maintenance, we recommend having your home’s exterior cleaned annually. However, this can vary based on factors like your property’s location, surrounding vegetation, and local weather conditions. Properties near the water or with significant tree coverage may benefit from more frequent cleaning, while others might need service every 18-24 months.

Is your cleaning process safe for my plants and landscaping?

Absolutely! We use eco-friendly cleaning solutions that are safe for your plants, pets, and the environment. Our team takes extra precautions to protect your landscaping by pre-wetting plants, covering sensitive areas when necessary, and using biodegradable products that won’t harm your garden or lawn.

Do you offer free estimates?

Yes! We provide free, no-obligation estimates for all our services. Thaddeus Wilson or a member of our experienced team will visit your property to assess your needs and provide you with a detailed estimate. Simply call us at 757-254-1042 to schedule your free consultation.

How long does a typical exterior cleaning job take?

The duration depends on the size of your property and the services requested. A standard residential soft washing service typically takes 2-4 hours, while larger commercial properties may require a full day or more. We’ll provide you with an estimated timeline during your free consultation and always work efficiently to minimize disruption to your daily routine.

What should I do to prepare my property before you arrive?

Minimal preparation is needed! We recommend removing any outdoor furniture, decorations, or vehicles from the immediate work area. Please ensure all windows and doors are securely closed, and let us know about any delicate plants or areas of concern. Our team will handle the rest and take care to protect your property throughout the cleaning process.

Do you guarantee your work?

Yes, we stand behind our work with a satisfaction guarantee. If you’re not completely satisfied with our service, we’ll work with you to make it right. Our commitment to excellence and customer satisfaction has built our reputation in Hampton Roads, and we’re dedicated to exceeding your expectations on every job.

Can you clean my roof without damaging the shingles?

Absolutely! Our soft washing technique is specifically designed to safely clean roofs without causing damage to shingles, tiles, or other roofing materials. We use low-pressure application methods and specialized cleaning solutions that effectively remove moss, algae, and stains while preserving the integrity of your roof. This gentle approach actually helps extend the life of your roofing materials.

What forms of payment do you accept?

We accept various payment methods for your convenience, including cash, check, and major credit cards. We believe in transparent pricing with no hidden fees, so you’ll know exactly what to expect before we begin your project.